I wanted to get in touch with Australian immigration on +61131881 (office based in Australia Canberra) in regards to my work visa application. I called on Monday ~1pm (Australian time - AEDT +11 hours) and wait time is 1 HOUR....

I (in vain) tried looking online on what hours it's best to call them...

Is there any resource on how busy Australian immigration call centre at what days and hours is?

  • 2
    It depends on the country. I had the best results calling the visa processing centre in the US just as they opened for the morning. Feb 6, 2017 at 9:22
  • 1
    @lafemmecosmique Hi, I am asking about Australian office it is based in Canberra... Feb 7, 2017 at 2:17

1 Answer 1


You could probably do a statistical analysis on this, working out that most calls will probably come from :

  • within Australia
  • India perhaps?
  • China
  • United Kingdom
  • other large populations of immigrants

Based on this, you could look at timezones and work out that perhaps a Monday morning when it's still the weekend in Perth, India, UK, USA etc might be statistically an opportune time to call. You could try 5 min before they open and then even if you sit in the queue on the line, at least you'd get through.

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