My residence permit (talent passport) for France is set to expire at the end of October. I live in Paris. I promptly tried renewal 6 months before expiration but being Covid times the authorities said not to apply at the time but 3-2 months before.

Now when I am applying by sending them an email for an appointment I am not getting a reply. The phone number listed is not being manned. I have absolutely no idea what to do.

What is the procedure when the authorities simply are not responding?

  • 1
    Paris as in Paris proper (département 75) or the broader Paris region? For Paris, it seems there is a website to make an appointment: ppoletrangers.interieur.gouv.fr/?motif=rensej Which phone number did you try? At which time of the day? If it is possible at all, email is rarely the main contact point/regular procedure for official business. You can also show up at the préfecture (be warned, it might be necessary to show up very early to secure a spot in the waiting line).
    – Relaxed
    Commented Aug 19, 2020 at 13:47
  • There is also a contact form at prefecturedepolice.interieur.gouv.fr/Demarches/Particulier/…
    – Relaxed
    Commented Aug 19, 2020 at 13:55
  • The first one I know. It say "Nous ne sommes pas en mesure de traiter votre demande. Nous vous invitons à téléphoner au numéro suivant pour nous permettre d'étudier votre situation"
    – FunkyPhyzz
    Commented Aug 19, 2020 at 14:18
  • And what's this phone number? Is it the 34 30?
    – Relaxed
    Commented Aug 19, 2020 at 14:29

1 Answer 1


There are several ways to contact the relevant office and make an appointment:

  • Website (presently not working apparently)
  • Calling the 34 30 between 9 am and 4 pm (maybe you tried that already?)
  • Showing up between 8:30 and 4 or 4:30 (actually you need to show up early and line up to be sure to be let in before closing time)

There is also a contact form, specifically for qualified immigrants but I assume it's redirected to an email account and might not necessarily be more successful than what you already tried.

Do allow for the fact that August is a very slow month in France, especially in Paris. I would retry next week and then show up early in the morning.

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