How are averagely polite phone conversations supposed to go in the UK?
What I am used to from abroad goes something like this:
- me (picks up phone): Hullo?
- caller: Good time of day! I am A B calling from C Inc. about D. Am I speaking to X Y?
- me: Hi! Yes...
However in the UK the conversations, even from seemingly professional organisations, seem to go more like this:
- me: Hi?
- caller: Is it X Y?
- me: ...err
- caller: Am I speaking to X Y?
- me: Err... apologies but could you introduce yourself, state whose behalf you are calling on and about what matter?
- caller: ...err (At this point, they either apologise and introduce themselves, repeat the question about my name, or hang up.)
Is this standard telephone etiquette in the UK?
[I am reluctant to start by introducing myself or confirming my name as about half the calls seem to be insurance scams or just trying to "phish" for personal information.]