My wife has a Bank of China account that she opened in China. The phone number on the account is no longer active, the contract was cancelled long ago. She currently lives in the UK.
She wants to transfer some money out of her BoC account, but they won't let her. She has supplied all her details (ID card, family book, bank card) to her family in China, but they were unable to make a withdrawal or transfer.
We contacted BoC in the UK but they said they could not help.
Short of travelling back to China, is there any way to sort this out?