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I am living in Germany and work in France and have to cross the border each day. It’s been like this for a while and I’ve never had problems. But I have received notifications from my doctors that I no longer can use medical and dental services in Germany as I am currently not insured. I do have my French SS number as well as German and not sure what happened. Can anyone give me an idea where to start? I have already had two canceled appointments. After that I called my insurance company in Germany.

First person that I spoke to told me that the Plus Server company removed my insurance in 2016.

After talking to a second person who is responsible for people that work cross the border, they told me that I had insurance until the end of last year. They said the French insurance sent information that I only was limited time working in France till end of last year (2021).

Then I asked my German insurance what they need and they told me the S1 document or the digital version of it called the S072. Does that mean I have at the moment no insurance, not in Germany and not in France?

Can someone suggest the correct direction to find out what is actually happening?

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    You are, what one calls, a Grenzgänger. There are many organisations that help out for many complicated situations that can occur. This site lists some of them: Beratung und Vermittlung — Großregion (in German). I would suggest selecting one and ask them for assistance to sort this out. Aug 26, 2022 at 9:03
  • @MarkJohnson The English-language terminology is “cross-border worker“ as the OP apparently knows already (French: travailleur frontalier).
    – Relaxed
    Aug 26, 2022 at 20:02
  • EU law says you are entitled to health insurance coverage in the country where you live (i.e. Germany). Not sure about the practicalities in Germany.
    – Relaxed
    Aug 26, 2022 at 20:04
  • is this reference of any help?
    – graham
    Sep 5, 2022 at 9:19

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