Our family has sent us a (Halloween...) parcel to Spain from overseas. This parcel contains a collection of our own things from before we moved to Spain, each of insignificant value. Unfortunately, it has been delayed in customs, and it appears we are due to undergo a complex procedure with the goal of paying import tax or something like that.
We are confused. The parcel is already ours, we're not buying it from overseas. Worse, we're required to provide receipt and proof of payment, even the approximate cost of the package would be difficult to evaluate. We bought some of these things years ago, so these documents are very much lost.
And the instructions are very confusing. We essentially must:
- Fill in the form on paper.
- Scan it with the receipt and enter into the specified website.
- Receive a quote by email.
- Walk to the nearest Correos office and pay it.
- Go home and wait for the parcel.
Did anyone encounter something like this in Spain? Is this supposed to happen to personal things? Would it be possible to explain to the post office that the parcel contains personal things? What would be the best course of action?
Below is enclosed the original letter from Correos, with the personal information removed: