I had problems hiring an internet provider in Germany (Unitymedia).
To summarize, they told me that the services were available at my building, and at the end, no service was available.
Then I hired one of their plans, and over weeks I got to discover that cable internet was not available, and in order to be, The whole building infrastructure would have to change.
As soon as I got to know that, I called them, and said that this situation was unacceptable. They told me I could cancel, all I needed to do was to send an email with my story and Customer Service, which I immediately did.
I then hired another provider. I now know that my contract was not cancelled yet, and to cancel I need to send letters.
This is all a ridiculous situation, and I cannot trust this letter will really cancel my contract.
Is there any Institution for Customer Protection in Germany, which can help me solve the issue?
In Brazil there is one names PROCON, which is quite effective and usually does solve the issue.